HERE'S WHAT THEY'RE SAYING ABOUT US:

Testimonial #1

"Dear Mr. Lopez:

I write to express my gratitude and appreciation for the exceptional customer service I received and the quality work that was done to my car at Sunroad Automotive Collision Center this past September 2008.

My car, a 2003 Infiniti G35, had been in a front-end collision. Following the accident, my inclination was to insist that it be fixed by an Infiniti dealer. When my Allstate Insurance representative mentioned Sunroad Collision Center as an Allstate-approved repair facility, I was comfortable it would be a good choice, given my understanding that Sunroad Collision Center and Kearny Mesa Infiniti both are part of the Sunroad Automotive umbrella of companies.

From the first minute I contacted Sunroad Collision Center, and throughout the entire process, I was promptly and courteously served. I was kept informed of the status of the repairs, and was timely notified when the car was ready. Sunroad completed the repairs before the forecasted completion date, and went above and beyond with the repairs, paying very close attention to detail.

Your own personal style and managing of the repair was masterful.

Thanks again. I will certainly recommend Sunroad companies and services to friends and colleagues.

Sincerely,

Douglas W. Lytle, Esq."

Testimonial #2

"Dear Pablo:

I wanted to thank you for the excellent service that you provided me for the repair of my 2004 Ford Explorer earlier this month or was it in June?? In any case, the car looks great! You and your team did a seamless job.

I appreciate the good customer service and the fact that the car was done in such a timely manner."

Testimonial #3

"I would definitely recommend you services to anyone in need of auto repair. You guys are great!

Thanks again,

Julie Upton-"

Testimonial #4

"I just wanted to say 'thank-you' for the excellent service I received at your shop. Fernando was very helpful throughout the entire repair process. He worked well with my insurance company and the repairs came out fantastic. I would recommend this shop to anyone. Thanks again, Amber"

THE 10 STEP REPAIR PROCESS:

ESTIMATE
Preliminary inspections of your vehicle determine the approximate costs and initial estimates for repairs. Supplemental estimates are possible during the disassembly stage as it may reveal hidden damages that can only be seen through this disassembly.

INSURANCE
Authorization from the insurance company is required in order to start vehicle repairs. Please contact your insurance company for additional information and questions. For 100% factory approved accuracy request to have your vehicle repaired with only genuine OEM (factory) parts.

DISASSEMBLY
In this process, experienced technicians will repair all damaged areas to pre-accident conditions. During this process hidden damages may be revealed. If this is the case, your insurance may require our facility to contact them for an approval for the supplemental estimates before completing the necessary repairs.

STRUCTURAL REPAIR
All damaged areas are repaired using factory approved techniques which restore your vehicle to its pre-accident condition. Chief frame repair systems are factory authorized for 100% factory accuracy.

COLOR MATCHING
Color matching is accomplished through the use of computerized mixing systems that use paint codes found on your vehicle.

BODY REPAIR
All non-structural repairs are equally done by highly qualified technicians using only factory approved techniques.

PAINT
We've installed in our facility 3-State-of-the-Art downdraft paint booths insuring the quality meets or exceeds factory standards. With our detailed paint processes you're guaranteed the same quality as your original factory finish.

REASSEMBLY
Once the repair and paint processes are complete all of the smaller components that are non structural will be re-installed at this point. This includes interior components, grills, lights, trim, etc. After the vehicle completely re-assembled it moves on to final cleanup/detail.

DETAILING
In the Detailing phase, all traces of repair are carefully removed. In many cases, the professional cleaning process gives your vehicle a sparkling new look.

DELIVERY
All paperwork is explained in detail summarizing your vehicle's repairs. Next is your visual inspection guided by one of our staff. After all of your questions have been answered you're then ready to drive off our lot as another satisfied customer.